Booking Terms and Conditions

These Terms and Conditions, as may be amended from time to time, regulate the use of this website and the agreement established between both parties (hereinafter referred as the "Terms").

These Terms represent the rights and obligations of all users (hereinafter referred as “The User") and the rights and obligations of Orientesuplente, SA. (“hereinafter referred as “The AL”) relating to the properties and services (hereinafter referred to as “services”) provided by us on these pages and through the website and in any other platform linked (link) to this website.

Please read carefully the Terms and Conditions as well as our Privacy Policy before using the site or finalising a booking on “Reservar agora”/ “Book Now”.

By accessing, browsing and using our website or any of our applications through whatever platform and completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below, including the privacy statement.

If you do not agree with these Terms or the Privacy Policy you must refrain yourself from making any reservations. For any questions related with the Terms or the Privacy Policy, please contact us using our electronic form. Orientesulente, SA, is registered under tax number PT-514 021 969, with registered office Rua Dr. Sousa Viterbo, Nº 42 4050-593 Porto, Portugal.


These Terms are the conditions are applicable to the use of this website and prevail over any other ones, except in the case of express agreement of The AL, given previously in writing. When making a reservation, the user confirms that it has read these Terms, and accepts it fully, without reservations. These Terms are important for both parties, as they aim to protect the costumers’ rights, as well as our rights as The AL and are intended to establish a legally valid agreement between both parties.

The user accepts that:

The use this website it's exclusively to make legitimate reservations or enquiries. Reservations of a speculative, false or fraudulent nature are forbidden. If The AL has reasonable grounds to believe that a particular reserve is of that nature, it reserves the right to cancel it and to inform the competent authorities.

The information regarding e-mail and postal address is provided, or data related to another form of contact, which are correct and complete and agrees that the AL can get in touch using these data, if it deems it necessary (see our Privacy Policy). The user must provide The AL with all the necessary information, to be possible to complete the reservation.

The user hereby declares that he or she is an adult (at least 18 years of age) and has the legal capacity to be bound by this agreement and to use this Website in accordance with these Terms and Conditions.


The reservations are executed on the management system of Orientesuplente, SA, where the availability is shown. The reservation is only effective after confirmation.


The information contained in the Terms does not constitute a sale proposal, but it is merely an invitation to trade. No contract will be established between The AL and the user until the reservation has been accepted. To make a reservation you must follow the online reservation process and click on the "Reservar agora/ Book Now" button. You will then receive an email confirming that The AL (the Confirmation of Reception of Reservation”) has received your reservation. You should note that this does not mean that your reservation has been accepted. Any reservation is subject to its acceptance, which will always be confirmed by receiving an email confirming the transaction. The reservation will only be formalized on the receipt of the Booking Confirmation.


Any reservation is subject to its availability. The AL reserves the right to inform the user about the existence of alternatives, of equal or greater quality and value, which the latter may confirm. In case the user is not interested in the alternative reservation, any sums paid will be refunded. REFUSAL OF RESERVATION

The AL reserves the right, at any time, to withdraw any offer on its reservation page. The AL will not be responsible, towards the user or any third party, for the withdrawal of any offer that appears on this website. RIGHT OF FREE RESOLUTION BY THE USER

The user has the right to cancel his reservation under the terms presented for each one of the rates included in the reservation. PRICE

Except in case of evident error, the price of the services will be those indicated, at that moment, on our website.

Although the The AL seeks to ensure that all prices indicated on the website are correct, errors may occur. If The AL finds that the price of a reservation contained in a reservation is incorrect, it will inform the user as soon as possible, giving the client a choice between reconfirming the reservation at the correct price or to proceed with the booking cancellation and subsequent refund.

In the case of impossibility to contact the user, the reservation will be canceled and the user will be fully refunded of the reservation price, if it has been already paid for.

The prices indicated on this website are VAT included.

Prices are subject to change at any time, but excepting the situations noted above, this change will not affect reservations for which a Confirmation has already been issued.


The reservation is considered valid upon the presentation of a credit card. To minimize the possibility of unauthorized access, your card data will be encrypted.

Payment will be executed on arrival at The AL. No charge will be made to your card. By clicking "CONFIRM" the user is confirming that he is the cardholder. THE AL reserves the right to request credit card debit authorization.

The charge is made when the access to the reserved Room / Apartment is granted (key, access card or access code). PRIVACY AND SECURITY

Credit cards are subject to its validation and authorization verification by the issuing entities, but if the card issuer does not authorize the use of the credit card, The AL will not be responsible for any delay or non-delivery and may not establish the Contract with the user.

The customer's data and its credit card details are under a confidentiality policy, ensuring that the customer's data will not be provided to third parties, with the exception of the entity that will process the authorization and debit on the credit card. Personal data will be used exclusively for the purposes of the services requested by the customer. VALUE-ADDED TAX

According to the rules and regulations in force, all purchases made through this website are subject to Value Added Tax (VAT). CANCELLATION CONDITIONS

The cancellation conditions are included in each reservation. When it appears as "If canceled up to (number of days) days before the date of arrival", the time considered will be 00:00 on the date of entry. For example, if the reservation has the date of entry on the 5th and the deadline is two days before Upon arrival, free cancellation must be made by 23:59 on day 2. If applicable, the refund of any amount paid will always be made on the original credit card used in the booking transaction. RESPONSIBILITY AND EXCLUSIONS The responsibility of The AL regarding any reservation through this website is limited exclusively to the respective purchase price. INTELLECTUAL PROPERTY

The user acknowledges and accepts that all copyright and trademark rights and other intellectual property rights related to all material and content that is part of this website remain, under all circumstances, in the ownership of The AL or its licensors. The user is allowed to use the material and content of this website only if The AL or its licensors expressly authorize it. This does not prevent the user from using this website to obtain a copy of a reservation or the terms of the Contract.


The applicable legislation requires that some of the information or communications that the The AL sends to users must be in written form. By making use of this website, the user accepts that the communication with The AL will be mainly in the electronic form. The AL will contact the user by email or provide information by entering notices on this website. For contractual purposes, the user accepts electronic communication and recognizes that any contracts, notices, information and other communications that the AL transmits electronically satisfy the legal requirement that such communications, are made in writing. This provision shall not prejudice or affect any legal rights of the user according to law.


All communications from the user to The AL must be sent by electronic form or e-mail. The AL may communicate with the user either by e-mail or other electronic support (such as SMS) to the contacts filled on the reservation.

Any communication will be taken for granted the moment it is entered on the website (by reference to Greenwich Mean Time (GMT + 1), Lisbon), 24 hours after sending an email. For proof of sending a communication, in the case of sending by e-mail, the same e-mail was sent to the e-mail address indicated by the user.

The AL is committed in contacting its clients within 48 hours after receiving a communication. The user has to update The Al of any contact alterations. TRANSMISSION OF RIGHTS AND OBLIGATIONS

The Contract between The AL and the user is binding on the parties and their successors and assigns. The user may not transfer, assign or encumber its contractual position, or by any other means have the Contract or any rights or obligations arising therefrom, without the prior consent of The AL, given in writing.

The AL may transfer, assign or encumber its contractual position, subcontract or otherwise dispose of the Contract or any rights or obligations arising therefrom, at any time during its term. However, any transfer, assignment or encumbrance of such position, or act of contract provision, may have the effect of limiting the user's legal rights as a consumer or reduce, or limit in any way, any guarantee provided by The AL to the user of express or implied.


The AL will not be responsible for non-compliance, or delays in the fulfillment of any obligation arising from the Contract that is due to an event beyond its reasonable control ("Force Majeure Event"). A Force Majeure Event comprises any event, act or omission outside the reasonable control of the AL and includes, in particular (but not exclusively), the following: a) Strikes, lock-outs and other labor actions. b) Civil uprisings, turmoil, invasion, terrorist attack or threat of terrorist attack, war (declared or not) or threat of war preparations. c) Fire, explosion, storm, flood, earthquake, epidemic or any other natural disaster. d) Impossibility of using railways, sea, air, road or other public or private means of transport. e) Impossibility of using public or private telecommunications networks. f) Government laws, decrees, regulations or restrictions. g) Any strikes, interruptions or accidents affecting relevant postal or transport services. The obligation to comply with the AL in any Contract will be suspended for the duration of a Force Majeure Event and will give rise to an extension of the respective term equivalent to that duration. The AL will make reasonable efforts to end a Force Majeure Event, or to find a solution that will enable it to fulfill its contractual obligations despite the existence of a Force Majeure Event.


If The AL, at any time during the terms of the Agreement, abstains from demanding strict compliance with any user´s obligation derived from the Contract or these Terms (or to exercise any right or power envisaged to put an end to that non-compliance), this will not constitute a renounce of those rights and powers and will not exempt the user from the fulfillment of his obligations. The renounce of The AL to the exercise of any right or faculty, in the face of a given situation users´ non-compliance does not mean a renounce of rights or powers in the face of a situation of subsequent non-compliance.

The AL's renounce of any right resulting from the Contract or these Terms will only be effective if it is contained in a written communication sent to the user in the manner provided for in the Communications clause, where expressly declares that it resigns. REDUCTION

The declaration of invalidity, illegality or ineffectiveness, by the competent authority, of any of the provisions of these Terms and Conditions will not affect any of the remaining provisions, which will continue in full force.


These Terms and any document referred to therein constitute the entire agreement between the parties regarding the formation of a Contract and prevail over any previous agreement, understanding or combination, in written or oral form.

Both parties acknowledge that, when entering into the Contract, neither of them based their motivation on a declaration, commitment or promise made by the other, or that it could be considered implicit in something that had been said or written in negotiations between the parties at the time prior to the execution of the Agreement, unless otherwise stated in these Terms.

Neither party may take advantage of the fact that the other has produced an untrue statement, either orally or in writing, prior to the conclusion of a Contract (unless such statement has been made with fraud) and can only rely on the rules of non-compliance contractual obligations resulting from these Terms.


The AL has the right to change these Terms and Conditions at any time. The user is subject to the principles and terms in force at the time of booking, unless the law or the competent authority imposes any changes to them, or to the Privacy Policy (such changes being applicable to reservations already made).


Portuguese law regulates contracts for the purchase and sale of products through this website. Any dispute arising out of or related to these Contracts is subject to the non-exclusive jurisdiction of the Portuguese courts. The provisions of this clause do not prevail over any legal rights of the user as a consumer.


AL welcomes users' comments, suggestions and opinions. Please send them through our contacts. Any comments (including complaints) can also be sent by mail to the contact:

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